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Strategy · Operations · Program Management

Turning ambiguous businessproblems into measurable outcomes.

I'm Nikita Sharma — a Strategy & Operations professional with nearly five years across Amazon, EY, and TCS. I lead cross-functional programs, redesign operating models, and translate messy data into decisions leaders can act on.

View selected workDownload résumé
~5 yrs
Strategy & Ops experience
3
Global firms — Amazon, EY, TCS
40 FTE
Team scaled from 14
2×
SRCC Gold Medalist

Featured Case Studies

Selected work

Case Study 01 · Product Strategy

The Sonic Blueprint

AI-Powered Audio Story Recommendation Engine

Product enhancement proposal for a 100M+ user reading platform: unlocking audio LTV by using rich text-reading data to bypass the audio cold-start problem.

Product StrategyMoSCoWMVP ScopingGTMMetric Trees
Read case study
ThisDay · 202501 / 01

North Star

Average audio session duration

100M+

Users

300%

YoY growth

3

Phase rollout

Case Study 02 · Program Management

Vendor Performance & Backlog Command Center

A Control Tower for network deployment governance

Executive blueprint for proactive vendor governance — scorecards, 9-box triage, and automated dashboards designed to unblock 5G, FWA, and fiber deployment timelines.

Program GovernanceSLA Scorecards9-Box TriageRisk & RAID30-60-90
Read case study
Telecom · Vendor Ops02 / 02

90-Day Target

−40% backlog · +30% SLA compliance

62→92%

SLA

58→<20d

Backlog age

4

Escalation levels

More case studies

Additional work from Amazon & EY engagements coming soon.

Some engagements are under NDA. Reach out for a walkthrough.

Experience

Where I've built things

Aug 2024 – Dec 2025

Amazon

Business Analyst

Amazon Development Centre (India)

  • Led 0-to-1 post-merger integration of Amazon's Japan operations — redesigned the operating model, coordinated cross-functional execution, and built scalable governance. 30% faster transition, 100% SLA compliance.
  • Designed an Error Ownership Framework that cut defect-related tickets by 15% by strengthening governance across Category and Ops.
  • Redesigned high-risk pricing, communication, and refund workflows — introduced controls, semi-automated repetitive work, and standardized SOPs. Team throughput up 20%.
  • Scaled the analyst team from 14 to 40 FTEs through structured hiring, onboarding, and mentoring programs.

Aug 2023 – Mar 2024

Ernst & Young (EY GDS)

Business / Knowledge Analyst

Consulting — Healthcare, ESG, TMT

  • Evaluated a European pharma client's expansion into healthcare robotics via market intelligence, competitive benchmarking, and regulatory analysis — synthesized findings into leadership-ready recommendations.
  • Built competitive intelligence on Generative AI: adoption trends, implementation challenges, and emerging opportunities for innovation strategy.
  • Implemented a strategic risk framework that reduced operational overhead by 12% and improved Client NPS by 15%.

Oct 2018 – Jul 2021

Tata Consultancy Services

Business Systems Analyst

Enterprise BI & Analytics

  • Delivered BI solutions in Power BI, SAP BusinessObjects, and QlikView — reporting efficiency up ~20% through automation.
  • Cut average incident resolution time by 50% through structured RCA (5-Whys, Fishbone) and cross-functional coordination.
  • Trained 30+ Finance, HR, and Ops users in SQL and analytics — enabling self-service reporting.

Skills & Tools

Core competencies

Strategy & Operations

  • Business Strategy
  • Market & Competitive Intelligence
  • Operational Excellence
  • Process Improvement

Program & Project Management

  • Project Governance
  • Cross-functional Leadership
  • Stakeholder Management
  • Change Management

Business Analysis

  • Requirements Gathering
  • Process Mapping
  • Root Cause Analysis
  • Impact Analysis

Tools

  • Excel · SQL
  • Power BI · Tableau
  • SAP BusinessObjects
  • QlikView

My Thinking Process

How I work

Outputs are the easy part. Here's how I approach ambiguous problems from the moment they land on my desk.

  1. 01

    Understand the problem

    Sit with ambiguity before defining it. Talk to the people closest to the pain, read the raw data, and write the problem statement in one sentence a stakeholder would sign.

  2. 02

    Break it into hypotheses

    Turn a fuzzy question into 3–5 testable statements. Each hypothesis names an assumption I can validate or kill within the week.

  3. 03

    Gather qualitative & quantitative evidence

    Pair user interviews and stakeholder conversations with data pulls. Neither alone is enough — the story lives in the overlap.

  4. 04

    Prioritize with frameworks

    MoSCoW, RICE, or a simple impact/effort matrix — the format matters less than the discipline of saying no to good ideas that aren't the next move.

  5. 05

    Prototype with AI

    Use LLMs to draft SOPs, mock artifacts, stress-test frameworks, and pressure-check my logic. Shorter loops, sharper thinking.

  6. 06

    Measure impact & iterate

    Instrument a North Star before shipping. Read the metric weekly. Kill what isn't working. Double down on what is.

AI Workflow

How I use AI to accelerate execution

AI is not a shortcut — it's a compression layer for thought. I use it to shorten the distance between a fuzzy problem and a first draft I can react to.

ChatGPT & Claude

↗

First-pass drafting, framework stress-tests, executive summaries

NotebookLM

↗

Synthesizing large research corpora into thematic briefs

Perplexity

↗

Cited market intelligence and competitor scans

Lovable & v0

↗

Prototyping product concepts before spec-writing

Miro + AI clustering

↗

Journey mapping and thematic synthesis at scale

Excel Copilot

↗

Formulaic reasoning, scenario modeling, quick pivots

Currently Building

What I'm working on now

01.

AI-Powered Audio Story Recommendation Engine

Product proposal exploring cross-format discovery for a 100M+ user audio platform.

02.

Founder's Office playbook

A living toolkit of frameworks, templates, and rituals for high-velocity execution.

03.

Consultant → operator transition notes

Writing about moving from advisory work to owning outcomes end-to-end.

Contact

Let's build something with intent.

Open to Strategy Analyst, Program Management, and Founder's Office roles. Also available for scoped consulting engagements.

nikita.s1214634@gmail.comLinkedIn

Based in India · Open to remote & hybrid